Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after [2:00 PM] or on weekends/holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

Delivery times are estimates and not guaranteed; delays may occur due to carrier issues, weather, or customs (for international orders).

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Domestic Shipping
We currently ship within Pakistan. All orders are shipped via Postex, TCS

International Shipping
We ship to Pakistan. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Delivery times for international orders typically range from 7–21 business days.

Order Changes & Address Errors
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information. If you need to update your order, contact us at whiteningessential@gmail.com within 2 hours of placing it  we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Packages
Whitening Essential is not responsible for packages lost or stolen after being marked as delivered. If your item arrives damaged, please contact us within [7 days] of delivery with photos of the product and packaging, and we'll arrange a replacement or refund.

Order Issues
If your order hasn't arrived within the estimated delivery window, please contact our support team at 0346-4605988 and we'll investigate with the carrier.